Introduction
All goods are subject to and you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Aderans UK Limited t/a Trendco’ s relationship with you in relation to supply.
If you have any queries with any part of these terms and conditions, please contact us on 01273 77 49 77 or at info@trendco.co.uk.
The terms ‘us’ or ‘our’ or ‘we’ or ‘the seller’ or ‘Trendco’ or ‘Aderans UK’ refers to Aderans UK Limited t/a Trendco whose registered office is Atlas Chambers, 33 West Street, Brighton BN1 2RE and Head Office is Sheridan House, 114-116 Western Road, Hove, East Sussex, BN3 1DD. Our company registration number is 01104079 (registered in England).
The term ‘you’ or ‘the buyer’ refers to the user of our services and purchaser of our goods for personal purposes.
General Terms of Supply
All purchases are subject to availability and we reserve the right to terminate supply without prior notice and to refuse supply to any customer.
No variation in the conditions shall be effective unless in writing and signed by the seller.
English law shall govern the agreement between the parties.
The seller reserves the right to amend these terms and conditions at any time without notice.
These Terms and Conditions incorporate the following notices:
Disclaimer and Copyright Notice – This notice details the terms in which you are permitted to use our information published on our websites. This can be viewed on any of our websites.
Privacy Policy – This policy details how we process, store, delete and/or share your information.
Terms and Conditions of Use – These terms outline how you may make use of our websites. This can be viewed on any of our websites.
Use of information
The contents of our brochures, websites and marketing materials are for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness or suitability of the information found or offered within our marketing materials or websites for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Colours of products may vary greatly due to manufacturing processes and/or differences in camera/monitor settings; product packaging may also be different to that shown.
Goods availability
All goods shall remain the property of the seller until they have been paid for in full.
All products are subject to stock availability and to the acceptance of the seller.
Any indication of goods availability is valid at the time of enquiry only and we are unable to hold items on reserve beyond the close of each business day.
If there is insufficient stock to deliver the goods ordered by you, we will place the items on backorder, even if payment has already been made for the item(s).
If you have already paid for any backorder item(s) the items will be despatched automatically upon our receipt of the items. If payment is required, we will contact you prior to despatching the item(s). If we do not receive a response from you within 48 hours the goods will be returned to stock.
Any estimated time of arrival for any items placed on backorder are given as a guide only and are never guaranteed.
We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items placed on backorder.
Where multiples of items are requested for backorder, the seller may request a non-refundable deposit and the goods may only be offered as non-returnable.
Special Orders
You may be able to request a special order, whereby we will request the factory to make these items at your request, for any discontinued item, however there will be a minimum order quantity required (usually 3 or 5 but this will be confirmed at the time of placing the order). Please check with a representative for more information about this service.
Any estimated time of arrival for any items placed on special order are given as a guide only and are never guaranteed. We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items placed on special order.
Please check all goods on arrival after purchasing. The seller must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment or if the item is faulty.
Under no circumstances can we accept returns of special-order items unless there is a manufacturing fault – see Product Warranty.
Under no circumstances can we accept cancellations or amendments of special orders once placed.
A deposit may be required in order for us to place a special order to cover costs. Any instances of cancellations or amendments to a special order already placed by the buyer may result in the seller keeping the deposit to cover costs.
Custom Made Service
The Custom-Made service is available via a consultation within one of our salons or approved suppliers only.
The buyer is responsible for ensuring that all information including, but not limited to; measurements, instructions, specifications etc, supplied for Custom Made orders is correct and accurate at the time of ordering. We will accept no liability for items made incorrectly or delays incurred because of misinformation supplied by the buyer either verbally or in writing.
Please check all goods on arrival after purchasing. The seller must receive notification within 1 month of the invoice date of any damage to/or shortage concerning any consignment of a completed Custom-Made order or if the item is faulty.
Under no circumstances can we accept returns of Custom-Made items unless there is a manufacturing fault – see Product Warranty.
Under no circumstances can we accept cancellations or amendments of Custom-Made orders once placed after 7 days of receipt of the order. Discretion may be used in extreme circumstances, if so, a fee may apply.
A deposit is usually required for us to place a Custom-Made order to cover costs. Any instances of cancellations or amendments by the buyer to a Custom-Made order after 7 days of the order being placed may result in the seller keeping the deposit to cover costs.
Any estimated time of arrival for any items ordered through the Custom-Made service are given as a guide only and are never guaranteed. We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items ordered through the Custom-Made service.
If you have any queries about the Custom-Made service, please contact your local Trendco Salon.
Pricing
The seller reserves the right to amend prices, either increase or decrease, without prior notification. We reserve the right to correct any pricing errors on our published price list, quotes via email, verbal quotes and/or websites at any time. Any indication of pricing is valid at the time of enquiry only.
All prices are inclusive of VAT and exclusive of delivery and are quoted in Pounds Sterling unless otherwise stated.
Special offers
Any special offers are subject to availability and may change or be withdrawn without notice.
Please ensure you have stated any special offers or promotional codes at the time of placing your order, as discounts cannot be applied retrospectively to an order.
We reserve the right to refuse orders with misused discounts.
Please check the individual terms and conditions of any special offers you receive before claiming them against any order.
Cancellation and amendment of orders
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If your order has already been packed at the warehouse, then you’ll need to return any unwanted items following our returns procedure.
If your order hasn’t yet been processed by the warehouse, we may be able to, at our discretion, change delivery address details, remove items from your order or cancel it completely. Cancellation and amendment of orders cannot be done outside of business hours.
Payment
Payment is required to be made by any of the following methods depending on the service:
– Credit/debit card (online, over the phone and in store)
– BACS (over the phone and in store)
– Direct Debit (in store)
Delivery
Whilst every effort shall be made to despatch goods on the date requested the seller shall not accept liability for any delay in the delivery of such goods.
Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Whilst courier services may offer a timed delivery service, we offer no guarantee of these services nor can we guarantee any request that they deliver after a set time (such as after 9am). Delivery times may vary from standard business hours. Our couriers deliver up to 7pm but may go beyond this during busy periods.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom.
Although we can pass delivery instructions from the customer to the nominated courier, we will not be held responsible if these are not met. Where a customer’s delivery instruction is to leave a parcel in a nominated location or ‘safe place’, neither us nor the courier will be held responsible for the parcel or its contents after the parcel has been left as requested.
Our preferred courier will be used as default to deliver goods, we do not offer any Royal Mail services apart from 1st or 2nd class, however we advise against goods being transported via these options. If you choose a Royal Mail service, we will not be held responsible for any loss, delay or damage to goods despatched via any Royal Mail service. Please note that we can only contact Royal Mail regarding non-delivery once 10 working days have passed from the despatch date.
International Shipping
We are committed to providing an excellent delivery service to our customers who reside outside of the United Kingdom, however, please note that any orders that are despatched to destinations outside of the U.K. will be subject to tax and import duties, which would be charged upon receipt of delivery. The buyer is responsible for paying any tax or import duties applied to their parcel. We will not apply VAT on goods purchased for use outside of the U.K, where items are shipped within 3 months of purchase and delivery is to a non-U. K address – if placing an order online it is the buyer’s responsibility to ensure they use the correct VAT Exemption option for Non-UK purchases at the checkout.
Delivered-at-place
We will use the Delivered-at-place (DAP) method to deliver goods, meaning that the buyer is responsible to pay all costs and suffer any potential losses of moving goods sold to a specific location.
Whilst we will make every effort to support customers in these instances, ultimately it will be their responsibility.
Damaged, incorrectly delivered, or missing goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received, or goods listed on the delivery note are missing we must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment.
We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.
VAT Exemption
VAT exemption is available to clients who wear wigs & hairpieces for necessity reasons. Customers who require wigs or hairpieces due to alopecia, hair loss because of chemotherapy treatment or any other medical condition that causes hair loss, and is confirmed by a GP, are classed as necessity wearers.
If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig at the time of purchase. Please note: VAT exemption applies to wigs & hairpieces only and does not apply to accessories like headscarves, turbans, or aftercare products like shampoo etc.
If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people at www.hmrc.gov.uk or by contacting the VAT Disabled Reliefs Helpline on 0300 123 1073 before signing the declaration. Please note, there are penalties for making false declarations.
VAT Exemption is available whether you purchase from our retail salons, mail order or through our website.
Customers that are entitled to VAT exemption and who are placing an order via our website will need to tick the VAT Exempt box at the checkout and read the declaration, failure to do this will result in VAT being applied to the goods.
We are unable to refund any VAT after the order has been confirmed, processed and despatched.
Retail Salons – A form will be given to you when purchasing your goods from a Trendco retail salon. This form will need to be completed and handed back to your stylist.
Mail order customers will need to state that they are VAT exempt when placing their orders over the telephone, however a form is still required. A form can either be sent via post to the address below or an email version of the form can be accepted, please speak to the representative at the time of placing your order.
Please be aware that orders cannot be processed less VAT until we have had confirmation of the VAT exemption form either by post, by hand or by email, nor can a refund be issued after the order has been processed and despatched.
For postal orders please return the VAT Form to: Trendco Mail Order, Sheridan House, 114/116 Western Road, Hove, BN3 1DD.
If you require any further information, please contact head office on 01273 774977 or info@trendco.co.uk.
Ownership of goods
All goods shall remain the property of the seller until they have been paid for in full including any applicable delivery charges. Once the goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Returns
We will accept returns of unwanted goods purchased via our website or via mail order under the following conditions:
If you receive your order and you are not happy with your purchase, you must tell us within 14 days of the invoice date and then you have 14 days to return the item(s) to us. All goods must be returned in the same condition as supplied with all parts of the returns form completed.
A returns form should have been provided with your order, if you do not have this to hand, please contact us.
We reserve the right to reject any returned goods or charge an administration fee for any late or damaged returns, incorrectly packaged goods or goods returned in an unsellable condition.
The buyer is responsible for returning any goods back to us including the cost(s) of postage.
Please allow 3-5 working days for your return to be processed and a further 3-5 working days for your refund to be received. During busier times returns may take longer to process.
Monies will be refunded using the original method of payment. For online purchases this will be processed via PayPal, which you should receive an email confirmation for from PayPal, please ensure you check this email carefully and follow any required instructions where necessary.
If you return your whole order, we will provide a refund for the whole order including the postage & packaging cost paid at point of sale. If you keep any item from your order, we will only provide a refund for the item(s) that you return to us.
Due to health and safety regulations, we may not be able to accept returns (subject to our discretion) of certain products if the packaging has been opened. Please contact us for more information.
Please check all goods on arrival after purchasing. The seller must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment or if the item is faulty.
All goods and services are subject to our Terms and Conditions.
We comply to the Consumer Rights Act 2015.
Salon Purchases – Returns Policy
If you have purchased in person from one of our salons, refunds or exchanges are not offered unless there is a manufacturing fault – see Product Warranty.
Please be sure that you are happy with your purchase before leaving the salon.
This does not affect your statutory rights.
If you feel the item you have purchased has a manufacturing fault please contact the salon that you purchased it from direct.
Product Warranty
For items returned due to a fault that has developed after 48 hours of receipt:
The seller accepts no responsibility for goods returned faulty unless such goods can be fairly deemed to have become faulty due to any manufactured defect within the first three months of wear.
We reserve the right to investigate your complaint and inspect the item for testing by an experienced technician. If this is to be carried out by the manufacturer their response will be required before any actions can be taken.
Hairpieces and wigs damaged due to customer abuse or neglect cannot under any circumstances be accepted for credit or replacement by the seller.
The buyer must ensure that any items returned for inspection are washed prior to returning, we reserve the right to reject any items or complaint if this has not been adhered to.
If we find a manufacturing fault with an item, we reserve the right to repair it.
If a manufacturing fault is not found:
- the item will be sent back to you which may be at your cost.
- Under certain circumstances we may offer you, at our discretion, to repair the item at your cost.
All expressed or implied conditions of warranties, statutory or otherwise, not expressly included in these Conditions of sale are excluded.
We will not be held responsible for any injury or damages incurred by users of the products we sell. The buyer is responsible for completing a sample test of any products purchased for use at home that are applied to their hair/skin/scalp including but not limited to wigs/hairpieces, any hair/scalp/wig/hairpiece cleaning/maintenance products such as shampoos, conditioners, protective sprays/creams/ointments/treatments/oils, sanitising products, styling products such as gels/hair or finishing sprays/creams/putties/wax, adhesives, tapes, make-up products etc.
We will not be held responsible for any goods or services supplied to you by a third-party supplier.
Events
By booking a place on an Event you are agreeing to the following:
Payment for the event must be made in full at time of booking.
It is your responsibility to ensure you or the person(s) you are booking on the event meet the requirements as detailed within the event details before booking.
Available events are an indication and not a guarantee of places available.
Event cancellation policy:
Events are non-refundable but may be transferrable at our discretion.
We reserve the right to cancel the event date, in this case we will notify you at least as soon as possible and advise you of an alternative date or provide you with a full refund.
In the event of an event cancellation Aderans UK Limited t/a Trendco are NOT liable for travel expenses, childcare, potential loss of income or any potential associated costs.
Appointments
By booking an appointment with us you are agreeing to the following:
Available appointment times are an indication and not a guarantee of availability.
We reserve the right to refuse appointments to any person who has not kept previous appointments or make a charge for a non-refundable deposit for any future appointments.
Where payment is required for an appointment, payment must be made in full at time of booking.
Appointment cancellation policy:
Appointments that have been paid for are non-refundable but may be transferrable at our discretion.
We reserve the right to cancel any appointment, in this case we will notify you at least as soon as possible and advise you of an alternative date (or provide you with a full refund if a payment has been made).
In the event of an appointment cancellation Aderans UK Limited t/a Trendco are NOT liable for travel expenses, childcare, potential loss of income or any other potential associated costs.
Complaints
If you would like to make a complaint about any aspect of our service or products please contact us on 01273 77 49 77, via email at info@trendco.co.uk or by writing to us at Aderans Uk, Sheridan House, 114-116 Western Road, Hove, East Sussex, BN3 1DD.
Where your complaint pertains to a service or product offered by one our salons, please contact the salon direct in the first instance.
If you have already made a complaint by phone, email or by contacting one of our salons and you are not satisfied with the outcome you can appeal in writing at Aderans Uk, Sheridan House, 114-116 Western Road, Hove, East Sussex, BN3 1DD.
Anti-Social Forces
We refuse to supply to any buyer or any of their respective Subsidiaries (where applicable) where they;
- are or have been classified as an Anti-Social Group
- have, or have had, any Anti-Social Relationship and/or
- engage, or have engaged, in Anti-Social Conduct, whether directly or indirectly through a third party.
Force majeure
Aderans UK Limited t/a Trendco shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, war, riots or insurrection, actions of governments, revocation of export and/or import licences, act of god, failure to deliver by suppliers or couriers or force majeure.